Resources

Privacy Policy

Effective Date: October 12, 2026

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OrbiSharp Robotics, Inc., operating the brand Hercobot (“Hercobot,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit hercobot.com, purchase our products, or connect your devices via the Hercobot Toolbox at Hercobot.com/ToolBox.

1. Information We Collect

A. Personal Information You Provide

When you purchase a product, register your warranty, sign up for updates, or contact customer support, we may collect:

  • Contact Data: Name, billing address, shipping address, email address, and phone number.
  • Payment Data: Transaction details processed securely via third-party payment gateways (we do not store full payment card numbers).
  • Account & Warranty Data: Product registration records, purchase receipts, model numbers (HBSH-100 or HBSC-100), serial numbers, and support tickets.

B. Device & Diagnostic Telemetry (Hercobot Toolbox)

When connecting your Hercobot device via Wi-Fi to Hercobot.com/ToolBox for firmware updates or system diagnostics, we may collect:

  • Hardware Identifiers: Machine serial numbers, Wi-Fi MAC addresses, and onboard firmware versions.
  • Operational Telemetry: Fault logs, cycle completion counts, Time-of-Flight (ToF) sensor diagnostic flags, battery discharge metrics, and system runtime statistics.

C. Automatically Collected Web Data (Cookies & Analytics)

When you browse our Site, we automatically collect IP addresses, browser types, operating systems, referring URLs, pages viewed, and timestamps via cookies and tracking pixels.

2. How We Use Your Information

  • Order Fulfillment & Customer Support: Processing orders, shipping machinery, managing returns, and resolving service inquiries.
  • Product Diagnostics & Firmware Updates: Delivering Over-The-Air (OTA) performance updates and managing warranty verification via Hercobot.com/ToolBox.
  • Safety & Regulatory Notices: Sending product updates, safety notifications, and administrative alerts.
  • Site Optimization & Security: Preventing fraud, monitoring Site performance, and enforcing our legal agreements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share data only with:

  • Service Providers: Trusted third-party vendors for payment processing, order shipping, cloud hosting, and web analytics.
  • Corporate Transfers: Entities involved in any merger, acquisition, or asset sale involving OrbiSharp Robotics, Inc.
  • Legal Requirements: Courts, law enforcement, or regulatory bodies when required by law, subpoena, or court order.

4. Contact Us

OrbiSharp Robotics, Inc.

Attn: Legal & Privacy Department

1965 Greenspring Drive, Suite 212

Timonium, MD 21093 USA