Shipping & Returns

1. Shipping Policy

A. Order Processing & Dispatch

• Fulfillment Time: Pre-orders are scheduled to ship in Spring 2027. The 1–2 business-day processing window applies to in-stock items after availability.
• Freight & Ground Carriers: We ship via UPS, FedEx, and major ground freight networks. Tracking details are emailed automatically upon dispatch.
• Commercial Vehicle Transit Safety: When transporting Hercobot machinery in commercial vehicles or trailers, ALWAYS remove the DEWALT battery pack and secure the robot in a locked, dry compartment to prevent road-vibration damage or accidental actuation.

B. Shipping Destinations

Available shipping destinations, services, and rates are displayed at checkout. For international destinations not currently available at checkout, contact team@hercobot.com for shipping availability. Deliveries to P.O. Boxes are not accepted for machinery shipments.

2. 60-Day Satisfaction Return Policy

The 60-day risk-free return period and three-year limited warranty begin on the date of delivery, including for pre-orders scheduled to ship in Spring 2027. The limited warranty remains subject to the published warranty terms and exclusions.

To return a machine under our 60-Day Satisfaction Guarantee:

1. Request RMA Authorization: Contact team@hercobot.com with your order number, machine serial number, and return reason.

2. Prepare Machinery:

• Clean all metal dust, grass fragments, and grit from the housing using compressed air (do NOT exceed 30 PSI / 2.0 bar).
• Do NOT wash or submerge the robot in water.

3. Packaging: Pack the unit inside its original 6-sided retail box with all included accessories (Optical Sensor Cleaning Brush, manuals, and unused replacement discs).

4. Battery Exclusion: Do NOT return DEWALT® battery packs unless specifically instructed under standalone lithium battery shipping rules.

3. Shipping Damage Claims

Inspect all packaging upon arrival. If your package shows severe transit damage or punctures, take photographs and report the issue to team@hercobot.com within 48 hours for immediate replacement processing.